Monday, April 25, 2011

Is IT Working For The Organization?

Or creating a layer of management neo-Nazis?

How CEOs Can Manage Information Technology - WSJ.com:

"...Question No. 4
Is electronic data empowering your people or controlling them?

For most companies, the great advantage of the digital revolution is the data they can now collect. They know the minute-by-minute electricity usage and the names and buying patterns of shoppers who buy diapers; they know how much more soup gets sold if they drop the price by 10 cents, or what arguments work best when a life-insurance agent cold-calls a prospective customer.

All that data can lead companies down two very different paths. First, it can help push decision making down to front-line employees. Alternatively, it can be used to centralize decision making and monitor employee performance..."

I suspect it has led to increased centralization in most organizations since power-madness seems to be a criteria for management advancement.

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